Customer Service

Creating great customer experiences do not happen by accident, it requires great behaviours. We all recognise when we are the customer and expectations are met or exceeded but what happens when  expectation is not met. That's when we all have to be on top of our game.

Our services at a glance:

  • Call Centre Training
  • Customer Service Training
  • Handling Demanding Customers

Example Course Outline: Focus on the Customer

Learn how to:

  • Be customer focused
  • Recognise good and bad customer service - understanding
    the behaviours required
  • Adapt your style to the customer
  • Recognise the difference between good service and wow factors
  • Manage customer expectations effectively
  • Communicate positively and assertively;
    • Email
    • Telephone
    • Face-to-face
  • Handle difficult situations / customers
  • Deal with customers when things go wrong

This is just an example of what we can provide, we will develop content to fit exactly what you need.

 

Make an enquiry / your requirement:

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